Privacy policy

Last updated: September 7, 2026

UNWIELDY operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how UNWIELDY collects, uses, stores, and discloses personal information when you visit or use our website, make a purchase, create an account, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services and where you are located, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, email address, and phone number.
  • Payment and transaction information, including payment method, transaction details, payment confirmation, order value, and related payment information. Payment card information may be processed by Shopify or our payment providers rather than stored directly by UNWIELDY.
  • Account information, including your username, password, preferences, settings, and other account details.
  • Order and shopping information, including products you view, place in your cart, purchase, return, exchange, or cancel, as well as your transaction history.
  • Communications, including information you provide when contacting us for customer service, order support, returns, or other inquiries.
  • Device and technical information, including your device type, browser, internet connection, IP address, and other device or network identifiers.
  • Usage information, including how you interact with our website, products, pages, features, advertisements, and Services.
  • Marketing preferences, including whether you have opted in or opted out of promotional communications.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you place an order, create an account, subscribe to marketing communications, contact us, or otherwise provide information to us.
  • Automatically through the Services, including through cookies, pixels, analytics technologies, and similar tools when you visit or interact with our website.
  • From Shopify and our service providers, including payment processors, fulfillment providers, shipping providers, analytics providers, customer-support providers, and technology vendors.
  • From advertising and marketing partners, where permitted by applicable law.
  • From other third parties, where permitted or required by law.

How We Use Personal Information

We may use your personal information for the following purposes:

Providing and Fulfilling the Services

We use personal information to:

  • process and fulfill orders;
  • process payments;
  • arrange shipping and delivery;
  • provide tracking information;
  • process returns, refunds, exchanges, or cancellations;
  • maintain customer accounts;
  • respond to customer-service requests;
  • remember preferences and shopping activity;
  • provide product recommendations;
  • improve the functionality and customer experience of our store.

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • send promotional emails and other marketing communications;
  • provide information about products, launches, promotions, discounts, or events;
  • personalize advertisements;
  • measure advertising effectiveness;
  • show advertisements based on your activity on our website or other websites and platforms.

Where consent is legally required, including for certain electronic marketing communications, cookies, or advertising technologies, we will request consent before engaging in that activity.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages.

Security and Fraud Prevention

We may use personal information to:

  • verify transactions;
  • prevent fraudulent or unauthorized purchases;
  • secure customer accounts;
  • detect suspicious, illegal, unsafe, or malicious activity;
  • protect our business, customers, Services, and legal rights.

Communication

We use personal information to communicate with you about orders, customer-service matters, returns, refunds, account information, policy updates, and other matters related to our business relationship with you.

Legal and Regulatory Requirements

We may process personal information when necessary to:

  • comply with tax, accounting, consumer-protection, privacy, or other legal obligations;
  • respond to lawful government, regulatory, or law-enforcement requests;
  • respond to subpoenas, court orders, or other valid legal process;
  • establish, exercise, or defend legal claims;
  • enforce our Terms of Service or other policies.

Legal Bases for Processing for Customers in Great Britain

If you are located in Great Britain, we process your personal information under one or more lawful bases permitted by applicable UK data-protection law.

These may include:

  • Performance of a contract: when processing is necessary to process your order, accept payment, fulfill and deliver products, manage returns or refunds, maintain your account, or provide customer service.
  • Legal obligation: when processing is necessary for us to comply with tax, accounting, fraud-prevention, consumer-protection, regulatory, or other legal requirements.
  • Legitimate interests: when processing is reasonably necessary to operate, secure, improve, analyze, or protect our business and Services, provided those interests are not overridden by your rights and freedoms.
  • Consent: when we rely on your permission for certain marketing communications, advertising activities, cookies, or similar tracking technologies.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand website usage, improve our Services, prevent fraud, and support advertising and marketing activities.

Some cookies are necessary for the website to function, including cookies used for checkout, shopping carts, security, and account functionality.

Where required by applicable law, including in Great Britain, we will request your consent before placing or using non-essential cookies or similar technologies for purposes such as analytics, personalization, or advertising.

You may manage applicable cookie preferences through the privacy or cookie controls available on our website.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business or provide the Services.

This may include:

  • Shopify, which hosts and powers our online store.
  • Payment processors that process customer payments.
  • Fulfillment and shipping providers, including Printful and applicable shipping carriers.
  • Technology and service providers that provide hosting, analytics, customer support, fraud prevention, data storage, communications, or related business services.
  • Marketing and advertising partners, where permitted by applicable law and subject to applicable consent requirements.
  • Professional advisers, such as accountants, attorneys, or consultants, where necessary.
  • Government authorities or other parties, where disclosure is required by law or necessary to protect our legal rights.
  • Successors or counterparties in a business transaction, such as a merger, acquisition, restructuring, financing, or sale of all or part of our business.

We may also disclose information when you direct us to do so or otherwise consent to the disclosure.

Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our store in order to provide, maintain, secure, and improve Shopify’s services.

Information you submit through our store may be transmitted to or processed by Shopify and other service providers located in countries outside the country where you reside.

Shopify may also process certain information obtained from your interactions with our store and other Shopify merchants in order to provide enhanced features, fraud prevention, analytics, personalization, and related services.

You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Services

Our Services may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services that we do not control.

If you leave our website or interact with a third-party service, you should review that third party’s privacy policy and applicable terms.

Information you provide through public or semi-public platforms, including social-media platforms, may be visible to other users or third parties.

Children’s Privacy

The Services are not directed toward children.

We do not knowingly collect personal information from children below the age at which they may legally provide consent in their jurisdiction.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us using the information provided below so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share personal information of individuals under 16 for purposes defined as “sale” or “sharing” under applicable privacy laws.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no system, internet transmission, storage method, or security measure can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

If you create an account with us, you are responsible for maintaining the confidentiality and security of your account credentials.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

  • whether you maintain an account;
  • whether we need the information to fulfill an order or provide customer service;
  • tax, accounting, or recordkeeping requirements;
  • fraud prevention and security;
  • dispute resolution;
  • enforcement of agreements;
  • applicable legal obligations.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it as permitted or required by law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

  • Right to access or know: You may have the right to request information about the personal information we hold about you.
  • Right to correction: You may have the right to request correction of inaccurate personal information.
  • Right to deletion: You may have the right to request deletion of certain personal information.
  • Right to portability: You may have the right to receive certain personal information in a portable format or request that it be transferred to another organization.
  • Right to opt out of targeted advertising, sale, or sharing: Depending on applicable law, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as a sale or sharing.
  • Right to object or restrict processing: In certain jurisdictions, you may have the right to object to or request restriction of certain processing activities.
  • Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

These rights are not absolute and may be subject to legal exceptions or limitations.

We may need to verify your identity before completing certain requests.

Where permitted by law, you may authorize another person to submit a privacy request on your behalf. We may require proof that the person is authorized to act for you.

We will respond to valid requests within the timeframe required by applicable law.

Rights of Customers in Great Britain

If you are located in Great Britain, you may have rights under applicable UK data-protection law, including the right to:

  • access personal information we hold about you;
  • correct inaccurate or incomplete personal information;
  • request deletion of personal information in certain circumstances;
  • restrict certain processing;
  • object to certain processing;
  • receive certain personal information in a portable format;
  • withdraw consent where we rely on consent;
  • lodge a complaint with the UK Information Commissioner’s Office.

You may exercise applicable rights by contacting us using the information below.

Marketing Communications

We may send promotional emails where permitted by law.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

If you unsubscribe from marketing communications, we may still send transactional or service-related communications, including:

  • order confirmations;
  • shipping and tracking updates;
  • account communications;
  • refund or return information;
  • customer-service responses;
  • legally required notices.

Targeted Advertising and Privacy Choices

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

Where available, you may exercise applicable privacy choices through our website’s privacy controls or data-sharing opt-out page.

If your browser supports and sends a legally recognized Global Privacy Control signal, Shopify may process that signal as an opt-out request where required by applicable law.

Complaints

If you have questions or concerns about how we collect or process personal information, please contact us first using the contact information below.

We will make reasonable efforts to investigate and respond to your concern.

If you are located in Great Britain and believe your data-protection rights have been violated, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Depending on where you live, you may also have the right to complain to another applicable privacy or data-protection authority.

International Transfers

We and our service providers may process, store, or transfer personal information in countries other than the country where you live.

Those countries may have privacy and data-protection laws that differ from those in your jurisdiction.

Where required by applicable law, transfers of personal information from Great Britain or the European Economic Area will be made using legally recognized transfer mechanisms, such as:

  • an applicable adequacy decision;
  • approved Standard Contractual Clauses;
  • the UK International Data Transfer Agreement or UK Addendum, where applicable; or
  • another transfer mechanism permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, Services, legal requirements, or other operational reasons.

When we make changes, we will update the “Last updated” date shown at the top of this Privacy Policy and provide additional notice where required by applicable law.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact us at:

UNWIELDY
Email: unwieldyco@gmail.com

For purposes of applicable data-protection law, UNWIELDY is the controller of personal information processed through our store where we determine the purposes and means of that processing.

If you are located in Great Britain, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your personal information has been processed in violation of applicable data-protection law.